![]() To make Touch ID or Face ID available to unlock Dashlane, you first need to turn it on in your iPhone or iPad settings. Turn on Touch ID or Face ID on your iOS device In these cases, you can't use Master Password reset to regain access to your account: you recently added a new fingerprint to your device settings, you logged out of the mobile app manually, or you turned off the ability to log in with your fingerprint or face. Important: In some cases, Dashlane requires you to log in by entering your Master Password instead of using your fingerprint or face. If you're a Dashlane Business plan member who logs in using single sign-on (SSO), you can use TouchID, FaceID, or your passcode to log in instead of using the SSO sign-in process. ![]() Instead of entering your Master Password or passcode to unlock Dashlane, Dashlane reads your TouchID or FaceID to unlock the app.ĭashlane still asks you to enter your Master Password after restarting your device and from time to time as a security measure. ![]() You can use the Biometric unlock setting to unlock your device and its apps. If you're a Dashlane Business plan member who logs in using single sign-on (SSO), Dashlane asks you to log in to your account every 14 days using your SSO username and password instead of a Master Password. No matter your settings, your Master Password will be stored securely on your device. ![]() If running an earlier release, you must turn off one option to turn on the other. You must be running Dashlane iOS app version 6.2152.0 or later to turn on Touch ID or Face ID with a backup passcode. After three unsuccessful attempts with your passcode, Dashlane asks you to enter your Master Password. After two unsuccessful attempts to use biometrics to unlock the app, Dashlane asks you to enter your passcode. Use Touch ID or Face ID with a backup passcode.After three unsuccessful attempts to unlock the app with your passcode, Dashlane asks you to enter your Master Password. After two unsuccessful attempts to use biometrics to unlock the app, Dashlane asks you to enter your Master Password. Whether your device supports Touch ID or Face ID, you have three basic options for unlocking the Dashlane iOS app: Learn how to turn on and use TouchID or FaceID, called biometric authentication, or a passcode to unlock your Dashlane iOS app. You can quickly and securely unlock Dashlane on your iPhone or iPad without entering your Master Password each time. ![]()
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